Customer Service
Automation

We help companies to unlock the full potential of generative AI for customer service automation. GenAI can be used to automatically forward emails to the right recipient, draft responses, and fully automate processes.

Get in touch
Geberit
hagebau
Geberit
hagebau
Show more clients
Close
Your Experts for AI in Customer Service Automation

We develop tailored AI solutions for Customer Service Automation

Customer service departments process a flood of emails daily. Categorizing, forwarding, reading, and responding to these emails typically takes a lot of time. However, GenAI, especially LLMs (Large Language Models), offer the opportunity to automate processes, thereby increasing efficiency, utilizing resources better, reducing response times, and sustainably improving customer satisfaction.

Through email routing, message categorization, extraction of important information, error checking, and even the automatic generation of personalized responses, customer service can be optimized by AI. Our team has already developed and implemented generative AI applications for customer service automation in various business contexts. With our comprehensive AI expertise, we are the ideal partner for your ambitions in the field of GenAI, foundation models, and LLMs.

Benefits of AI in Customer Service Automation


Personalized customer interactions

Based on past interactions and taking into account general customer and company data, automatically tailored response suggestions are generated.

High-quality responses

The automatic extraction and processing of essential information such as serial numbers ensure precise statements and prevent errors through automatic content validation.

Drastically reduced response times

Large volumes of email inquiries are effortlessly handled without compromising response quality. This results in accelerated response times and increased customer satisfaction.

Efficiently utilized resources

The optimized categorization, processing, and response to emails save valuable working time that can be efficiently invested elsewhere.

Our strength

statworx is one of the leading consulting and development companies for data & AI in the German-speaking region.

We focus intensively on the interfaces between people, economy, society, environment, and AI technology.

Sebastian Heinz
Founder and CEO statworx

Our spotlight topics at a glance:

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Tools, Partner & Technology
DataRobot
Palantir
nvidia
ml flow
AI Hub
Airflow
Shiny
Kubernetes
Docker
Spark
Dataiku
Google Cloud Platform
R
SAP
Databricks
Tensorflow
Python
Azure
aws
PyTorch
DataRobot
Palantir
nvidia
ml flow
AI Hub
Airflow
Shiny
Kubernetes
Docker
Spark
Dataiku
Google Cloud Platform
R
SAP
Databricks
Tensorflow
Python
Azure
aws
PyTorch
10+

years of experience in Data Science, ML, and AI

100+

clients from 10 industries and growing

85+

experts from more than 17 fields of study

1,000+

successfully implemented Data and AI projects

Case Study: Automating Geberit's Customer Service with AI

We’ve developed an AI based solution for Geberit, designed to revolutionize the way they handle customer inquiries. This tool features an email bot that categorizes emails, directs them to the relevant departments, and even generates automated email response suggestions using ChatGPT. The outcome is a significant reduction in request processing time, resource optimization, and increased customer satisfaction.

Eine durchdachte KI-Strategie ermöglicht es Unternehmen, ihre spezifischen Ziele klar zu definieren, Anwendungsbereiche zu identifizieren und den Einsatz von KI-Technologien gezielt zu steuern. So wird sichergestellt, dass sämtliche KI-Initiativen auf die übergeordneten Unternehmensziele abgestimmt sind und eine solide Infrastruktur, verlässliche Datenbasis sowie das notwendige Fachwissen vorhanden sind. Eine strategische Planung minimiert Risiken, steigert die Akzeptanz und legt den Grundstein für nachhaltigen Erfolg mit KI.

Unsere Beratung zur KI-Strategie bildet das Fundament für die datengetriebene und KI-basierte Transformation Ihres Unternehmens. Gemeinsam erarbeiten wir, wie Sie die Transformation strategisch umsetzen und die erfolgversprechendsten Einsatzmöglichkeiten für Ihr Unternehmen auswählen können.

Read Case Study

Our solution approach

We offer a pre-packaged yet customizable blueprint that enables us to quickly build and deploy an AI powered customer service automation solution. We don’t need to start from scratch as we just need to adapt it to your needs.

The blueprint comes with many benefits such as:

  • Default features like response drafting and email routing
  • Adaptability to your specific use case
  • Integration capabilities with OpenAI or open-source models
  • Support for secure connections to proprietary and sensitive data

Interested in AI powered Customer Service Automation?

01
Free consultation

Discuss your challenges and goals in the area of Data & AI with us.

02
Tailored offer

Receive a customized and transparent offer.

03
Presentation & contract award

We present our approach to all relevant stakeholders.

04
Onboarding with project team

Our dedicated project team takes care of your needs.

Create value from Data & AI
Non-binding initial consultation
Free situation and requirements analysis
Response within 24 hours
Marcel Plaschke
Marcel Plaschke
Head of Strategy, Sales & Marketing
Your message
By submitting this form, I agree to the privacy policy. Fields marked with * denote mandatory fields.
Thank you for your message. We will get in touch with you shortly.

Best regards
Your statworx team
Oops! Something went wrong. Please try again